Add up the time this cost you

Most people have no hourly rate to point at, so this itemizes your hours at the standard consumer rate of $30.00 per hour — the same rate used on every statement this site generates. It is not a valuation of a legal claim and does not estimate what a case is worth.

Hours you lostWaiting, on hold, re-explaining, travelling, redoing their work.Support calls or chatsCounted at a conservative 20 minutes each.Out-of-pocket costs ($)Late fees, rebooking, parking, replacements — anything you paid to fix their mistake.What were those costs? (optional)

Estimated itemization

3 hours of wasted time @ $30.00/hr: $90.00
Out-of-pocket costs: $0.00
Requested Resolution: $90.00

A goodwill amount you can request — not a bill, a damages estimate, a valuation of a legal claim, or an indication of what any case is worth. A Accountability Notice is a non-binding request; nothing here creates a debt or obligation. For U.S. residents and U.S. consumer disputes only.

Your hours and costs carry over. Free to draft.

Not sure what to count?

Each guide lists the time and costs that typically apply to that situation, and where to escalate if the company goes quiet.

Wondering whether any of this is enforceable, or whether companies actually pay? The FAQ answers both.